Cancellation and Refund

In the case of cancellation, you can only cancel a product (s) within 24 hours of order placement. In such cases, the order will be canceled, and the money will be refunded to you.

KRM Ayurveda Pvt Ltd is entitled to charge a sum, which either could be a nominal cancellation fee or wholesome order value. We only charge from your subsequent orders, complete/part cancellation fee because a lot of labor is involved of our merchants and delivery contractors in placing your order. Tons of people place orders each day, and it is not at all possible to entertain each cancellation without charging any cancellation fee.

However, we are liable, not to charge any fee, if there is a mismatch in the service in response to our delivery contractors or merchants or service not delivered right or anything in between.

We are also committed to you in the case of service unavailability. Sometimes, our service gets delayed because humans do not have a hold on natural calamities, or if there is some genuine reason. In that case, you shall be refunded based on our refund policy. Kindly read our refund policies before you place an order to avoid any hassle in the later stages.

KRM Ayurveda has the sole right to cancel the services at any point, in the following scenarios:

If the service is unavailable right now

We are unable to make contact with you over phone or mail at the time of order placement

Improper address details, direction, and authorization by you at the time of order placement.

Refunds

Those who prepay for the service via online payment method are authorized to get a refund. Refund is also eligible in the following cases:

Your preferred location is not under our serviceable zone.

Our failure to contact you via phone or email at the time of order confirmation.

Cancellation by you because of trainers and dieticians’ unavailability at the time of booking.

KRM Ayurveda holds the right to refund solely, and our decision shall be final.

Upon refund, the amount credited will reflect in your account within 5-7 business days.